PRIVACY POLICY
Protecting your privacy is important to us and is taken seriously. The following details how we collect, use, and safeguard your personal information, and will outline the following:
- What personally identifiable information is collected from you through the tasting room, web site, reservation software, and forms at events, how it is used and with whom it may be shared.
- What choices are available to you regarding the use of your data.
- The security procedures in place to protect the misuse of your information.
- How you can correct any inaccuracies in the information.
Information Collection, Use, and Sharing
We only have access to collect information that you voluntarily give us via email or other direct contact from you, and are the sole owners of that information. We will not sell or rent this information to anyone.
We will use your information to respond to you regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.
Unless you ask us not to, we may contact you via email or text message in the future to tell you about specials, new products or services, or changes to this privacy policy.
Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:
- See what data we have about you, if any.
- Change/correct any data we have about you.
- Have us delete any data we have about you.
- Express any concern you have about our use of your data.
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for “https” at the beginning of the address of the web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers and servers in which we store personally identifiable information are kept in a secure environment.
If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 503-554-9572.
MEMBERSHIP
Appassionata releases wine to our Collector’s Society twice per year: April & October.
Your Collector’s Society benefits begin with your purchase of the most current wine release. We kindly ask for a one year commitment when you join our membership (equivalent to 2 shipments). Your membership is ongoing until you request a cancelation.
If you are a will call member, we kindly request that you collect your wine shipments within 120 days of release. Any wine allocation that has not been claimed and is older than three past shipments will be forfeit, and other current wines will replace past forfeit bottles upon your next visit.
If we ship to you, please submit a convenient address where an adult (21 and older) will be present to sign for deliveries. An adult signature is required by law in all states. If shipments are returned due to failure to sign, we will resend with a new confirmed shipping date & charge for additional shipping. Please submit an accurate shipping address before orders leave the winery to avoid additional fees.
COMMUNICATIONS
We communicate with our members primarily by email. Members must supply a valid email in order to receive all of our notices and invitations to membership events! If you fail to receive emails, check your spam folder or contact us immediately. Upon receiving your Welcome to the Collector’s Sociedty email, be sure to activate and familiarize yourself with your online account on our website. Your account will allow you to place additional orders, view upcoming club releases and customize your shipments, and update your billing and shipping information.
A note about weather: Wine is a delicate product and can be damaged when shipped during unfavorable temperatures. We will hold your wine when the weather is a concern, free of charge. Please read our shipping policies below for more details.
SHIPPING POLICY
By placing an order for wine with Appassionata Estate, you formally represent that you are at least 21 years of age and that the intended recipient of the shipment is at least 21 years of age.
Additionally, all shipments of alcoholic beverages within the United States require an adult signature at the time of delivery. No wines can be left on porches or doorsteps. Therefore, we recommend that a daytime/business address be provided for wine shipments whenever possible
Shipping
Orders shipped via standard ground method should arrive within 7 to 15 days from the date of your
order.
We take great caution in shipping our wines, as they are sensitive to extreme temperatures. Because of this, shipment schedules may be altered at the last minute, due to temperature changes across the country.
Ideal temperatures for shipping wine range between 38 – 75 degrees. This applies to the entire route from our winery to your delivery location.
You will be emailed tracking information once we create your UPS label. Please check directly with UPS for the most accurate delivery estimate, so that you can ensure someone is present to sign for your wine.
UPS will make three delivery attempts before returning the package to us. If you know you will not be able to sign at the time of the delivery, please contact the carrier directly. UPS My Choice is the easiest way to make changes. If for any reason they claim they are unable to help, contact us immediately at 503-554-9572 or inquiries@appassionataestate.com
If your wine is not successfully delivered and is returned back to us, we will contact you to arrange re-shipment. Please note that if your wine is returned to us due to failure to sign, you will be charged the shipping cost required to resend the package.
Winter and Summer Shipping
When states across the country are experiencing temperatures higher than 75 degrees, or are near or below freezing, we hold shipments to avoid compromising the quality of the wine.
We evaluate safe shipping methods depending on local departing temperatures, time and temperature in transit and arrival temperatures.
Please feel free to make orders over the winter and summer months, and we will store your order, free of cost, until appropriate temperatures arrive.
Return Policy
Appassionata Estate guarantees quality products and service. Your satisfaction is our first priority. If you are dissatisfied with your order, please contact us for assistance.
We are here for you.
If you are experiencing difficulty with any content on jchristopherwines.com or require assistance with any part of our site, please contact us during normal business hours as detailed below and we will be happy to assist.
Contact Us
If you have any questions or need assistance, please contact us at inquiries@appassionataestate.com or 503-554-9572
TERMS & CONDITIONS
By accessing the Appassionata Estate website, you agree to the terms and conditions appearing in this document and you accept our Privacy Policy.
State Restrictions and Limits
Many states restrict the amount of wine a consumer can have shipped from a winery or all wineries in aggregate. By placing an order on our website you formally represent that you have not exceeded any of your states limits on aggregate purchases and/or shipments.
Age Restrictions and Signature Requirements
By placing an order for an alcoholic beverage through our website, you formally represent that you are at least 21 years of age and that the intended recipient of the shipment is at least 21 years of age. Additionally, all shipments of alcoholic beverages within the United States require an adult signature at the time of delivery. No wines can be left on porches or doorsteps.
If there is anything you do not understand, please email your inquiry to inquiries@appassionataestate.com .
